🔐 Your Data, Protected

Privacy Policy — How jya Protects Your Personal Information

At jya, your privacy is treated as a fundamental right, not a legal formality. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.

📌 Our Commitment to Your Privacy

🔒 jya uses SSL encryption across the entire platform. Your personal data is never sold to third parties. This Privacy Policy is binding on jya and governs all data processing activities related to your account and platform use.

This Privacy Policy ("Policy") describes how jya ("we", "us", "our") collects, uses, stores, and discloses the personal information of players and visitors who access the jya platform at https://jya.lat ("the Platform"). This Policy forms part of jya's broader Terms & Conditions and should be read alongside the Responsible Gaming Policy.

By registering a jya account, making a deposit, or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately and contact support at [email protected] to request account closure.

jya is committed to responsible data stewardship. We collect only the personal information that is necessary to operate the Platform, verify player identity, process payments, prevent fraud, and fulfil our obligations under applicable anti-money-laundering and responsible gaming frameworks. We do not build unnecessary data profiles, we do not sell personal data to advertising networks, and we do not share your information with third parties except as described in this Policy.

🛡️ Six Privacy Principles at jya

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Data Minimisation

jya collects only the personal data that is strictly necessary for the purpose for which it is being collected. We do not request information that is irrelevant to your account, your transactions, or your safety as a player. If we ever ask for additional data — such as source-of-funds documentation — we will explain the specific reason for that request before proceeding.

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Purpose Limitation

Personal data collected for one purpose will not be repurposed for a different use without your explicit consent. For example, your mobile phone number collected for account security will not be repurposed to send you unsolicited marketing messages unless you have actively opted in to receive promotional communications from jya.

🔒

Security by Design

All data transmitted between your device and the jya Platform is protected by Transport Layer Security (TLS/SSL) encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption. Access to player data within jya's internal systems is role-restricted and audited. jya undergoes regular security assessments to maintain the integrity of these protections.

⏱️

Retention Limits

jya retains personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping obligations. After the applicable retention period expires, data is securely deleted or anonymised.

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Your Rights Over Your Data

You have the right to request access to the personal data jya holds about you, to request correction of inaccurate data, and to request deletion of data that is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and your registered mobile number.

🚫

No Sale of Personal Data

jya does not sell, rent, or lease your personal data to any third party under any circumstances. When we share data with service providers — for example, payment processors like bKash or Nagad, or identity verification partners — those parties are contractually bound to use your data solely for the purpose of providing their service to jya and are prohibited from using it for any other purpose.

📋 What Data We Collect and Why

SECTION 1

Registration and Account Data

When you create a jya account, we collect your full legal name, date of birth, Bangladeshi mobile phone number, and a self-selected account password. This information is required to create your account, verify that you meet the minimum age requirement of 21 years, and enable you to log in securely. We may also collect your city or district of residence (for example, Dhaka, Chittagong, Sylhet, or Khulna) to provide localised support and comply with applicable regulations.

SECTION 2

Identity Verification (KYC) Data

Before processing your first withdrawal, jya is required to verify your identity. We will ask you to submit a copy of your Bangladeshi National Identity Card (NID) or an equivalent government-issued identity document. We may also request a selfie photograph for biometric matching purposes. In cases where large transactions are involved or where regulatory requirements apply, we may additionally request proof of address and source-of-funds documentation.

KYC documents are processed by jya's identity verification team and, where applicable, by a contracted third-party KYC service provider. These documents are stored securely and are not accessible to any party outside of jya's compliance function and its contracted verification partners.

SECTION 3

Transaction and Payment Data

When you make a deposit or request a withdrawal, jya records the transaction amount, date and time, payment method used (for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and the reference number associated with the transaction. jya does not store full payment card numbers or mobile banking PINs. Payment data is used to process your transactions, detect fraudulent activity, and fulfil our financial record-keeping obligations.

SECTION 4

Gameplay and Betting Activity Data

jya records your gameplay history, including the games played, bet amounts, outcomes, session start and end times, and any bonuses applied. This data is used for account management, bonus calculation, responsible gaming monitoring, and dispute resolution. Aggregate and anonymised gameplay data may also be used internally to improve the Platform's game selection and user experience.

SECTION 5

Technical and Device Data

When you access the jya Platform, our servers automatically collect certain technical data including your IP address, device type and operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud detection, and ensuring the Platform renders correctly across different devices. IP addresses may be used to apply geographic access restrictions where applicable. jya does not use persistent cross-site tracking technologies or sell device fingerprint data to advertising networks.

SECTION 6

Communications Data

If you contact jya's customer support team via email or live chat, we retain a record of your communication, including the content of your message and the date it was received. This is used to resolve your enquiry, maintain a support history, and improve our service quality. Where you have opted in to promotional communications, we will send you offers and updates via SMS or email. You may opt out of marketing messages at any time by contacting [email protected].

🤝 How We Share Your Data

jya shares personal data with third parties only in the following circumstances, and only to the extent necessary for the specified purpose:

Recipient	Purpose	Data Shared
Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard)	Processing deposits and withdrawals	Name, phone number, transaction reference
KYC / identity verification partners	Verifying player identity and age	NID copy, selfie, date of birth
Fraud prevention and security services	Detecting and preventing fraudulent activity	IP address, device data, transaction patterns
Game content providers (e.g., Pragmatic Play, Evolution Gaming, Spribe)	Delivering casino games and live dealer services	Anonymous session token, bet data
Legal and regulatory authorities	Compliance with legal obligations or valid legal process	As required by applicable law

All third-party service providers engaged by jya are subject to data processing agreements that require them to handle your personal information in accordance with applicable data protection standards. They are prohibited from using your data for any purpose beyond the specific service they provide to jya.

🍪 Cookies and Tracking Technologies

The jya Platform uses a limited set of cookies and similar technologies to ensure the Platform operates correctly and to improve your experience. We do not use advertising cookies or share cookie data with marketing networks.

Session cookies — maintain your logged-in state while you are actively using the Platform. These are deleted automatically when you close your browser.
Security cookies — help detect suspicious login attempts and protect your account from unauthorised access.
Preference cookies — remember your language and display preferences across sessions.
Analytics cookies — collect anonymised, aggregated data about how players navigate the Platform, used solely to improve site performance. No personally identifiable information is collected through analytics cookies.

You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling session cookies will prevent you from logging in to the Platform. Disabling other cookies will not affect your ability to play games or make transactions.

📬 Your Rights and How to Contact Us

As a jya player, you have the following rights with respect to the personal data we hold about you:

Right of access — request a copy of all personal data jya holds about you
Right of rectification — request correction of any inaccurate or incomplete personal data
Right of erasure — request deletion of your personal data, subject to our legal retention obligations
Right to restrict processing — request that jya limit the way it uses your data in specific circumstances
Right to object — object to the processing of your data for direct marketing purposes at any time
Right to data portability — request that your account data be provided to you in a commonly used, machine-readable format

To exercise any of these rights, please send a written request to jya's support team. Include your full name, your registered mobile number, and a clear description of the right you wish to exercise. jya will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days.

This Privacy Policy was last reviewed and updated in 2026. jya reviews this Policy annually and following any significant change to our data practices. The version displayed on this page is the current binding version. Contact for data privacy matters: [email protected] (plain text — not a clickable link).

Your Data Is Safe — Now Play with Confidence

jya protects your personal information at every step. Log in securely and enjoy Bangladesh's most trusted casino and sports betting platform.